Warranty Period:
1. Standard products manufactured by FASEEN are covered by a 2 years global warranty from the shipment date.
Repair Process:
1. FASEEN’s customers should return failure parts to FASEEN for repair or replacement.
2. It is possible to obtain a replacement during the first 30 days from the date of shipment, if the products were purchased directly from FASEEN, and the product is DOA(Died-On-Arrival).
3. FASEEN provides service manual and spare parts price list.
Service Charges:
1. In-Warranty-Case: FASEEN’s customer takes inbound freight expenses, FASEEN takes outbound freight expense.
2. Out-Of-Warranty/No-Trouble-Found/Customer-Induce-Damage cases: FASEEN’s customer takes inbound and outbound freight.
3. Out-Of-Warranty/Customer-Induce-Damage cases: FASEEN will charge labor cost and material cost.
4. No-Trouble-Found case: FASEEN will charge labor for each product.
