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Warranty Period:

1.Standard products manufactured by FASEEN are covered by a 2 years global warranty from the shipment date.  

Repair Process:

1.FASEENs customers should return failure parts to FASEEN for repair or replacement.
2.It is possible to obtain a replacement during the first 30 days from the date of shipment,if the products were purchased directly from FASEEN ,and the product is DOA(Died-On-Arrival).
3.FASEEN provides service manual and spare parts price list.  

Service Charges:

1.In-Warranty-Case:FASEEN's customer takes inbound freight expenses,FASEEN takes outbound freight expense.
2.Out-Of-Warranty/No-Trouble-Found/Customer-Induce-Damage cases:FASEEN's customer takes inbound and outbound freight.
3.Out-Of-Warranty/Customer-Induce-Damage cases:FASEEN will charge labor cost and material cost.
4.No-Trouble-Found case:FASEEN will charge labor for each product.